1. Order Cancellation

Orders can be cancelled only before dispatch. Once the order is packed, dispatched, handed over to courier/transport, or customized as per customer requirement, cancellation may not be possible.

2. Wholesale/Bulk Orders

Bulk orders are arranged and packed specially as per customer requirement. Therefore, cancellation of wholesale or bulk orders after confirmation may not be accepted.

3. Damaged or Wrong Product

If you receive a damaged, defective, or wrong product, please inform us within 24 hours of delivery. Customers must share:

• Order details
• Clear product photos
• Parcel opening video, if available
• Photos of outer packaging

After verification, we may offer replacement, credit note, partial refund, or another suitable solution depending on the case.

4. Return Eligibility

Returns may be accepted only if:

• Product is unused
• Product is in original packaging
• Complaint is raised within the allowed time
• Issue is verified by our team

Used, opened, damaged by customer, or resale-condition affected products may not be accepted.

5. Non-Returnable Products

The following items may not be eligible for return:

• Customized products
• Opened packets
• Used decoration items
• Seasonal or clearance products
• Products damaged due to wrong handling
• Products with minor color or packaging variation

6. Refund Timeline

Approved refunds will be processed within 7–10 working days through the original payment method or as mutually agreed.

7. Shipping Charges

Shipping, courier, packing, and transport charges are generally non-refundable unless the issue is clearly from our side.

8. Final Decision

PartyBulkMart reserves the right to approve or reject return/refund requests after checking the issue.

For cancellation or refund support, contact us at [ADD EMAIL] or [ADD CONTACT NUMBER].